1. Introduction
Value Entertainment N.V. (hereinafter referred to as the "Company") is committed to promoting responsible gaming and providing a safe and secure environment for our users. To support this commitment, we have established this Self-Exclusion Policy (the "Policy") to provide users with the option to self-exclude from our online casino site should they feel that their gambling activities are becoming problematic.
2. Self-Exclusion Options
Users who wish to self-exclude from our online casino site can choose from the following options:
a. Temporary Self-Exclusion: Users can request a temporary self-exclusion period, during which they will not be able to access their account or participate in any gaming activities on our online casino site. The minimum duration for temporary self-exclusion is seven days
b. Indefinite Self-Exclusion: Users can request an indefinite self-exclusion period, which will remain in effect until the user takes affirmative action to lift the self-exclusion.
To request self-exclusion, users can contact our customer support team at support@casinotheworld.com
3. Implementation of Self-Exclusion
Upon receiving a self-exclusion request, the Company will take immediate steps to implement the user's chosen self-exclusion option.
During the self-exclusion period, the user's account will be temporarily or indefinitely suspended, as applicable, and the user will not receive any promotional or marketing materials from the Company.
Users will not be able to access their account or participate in any gaming activities on our online casino site during the self-exclusion period. Any attempts to create a new account or bypass the self-exclusion measures may result in the suspension or termination of the new account and potential legal consequences.
4. Reinstatement of Account
Users who have chosen a temporary self-exclusion period can regain access to their account and resume gaming activities once the self-exclusion period has expired.
Users who have chosen an indefinite self-exclusion period must contact our customer support team at support@casinotheworld.com to request reinstatement of their account. The Company may require the user to provide evidence of their ability to maintain responsible gaming behavior before reinstating the account.
5. Responsible Gaming Resources
The Company encourages users to seek help and support from appropriate organizations if they believe they have a gambling problem. Some resources include:
National Council on Problem Gambling
https://www.ncpgambling.org/5475-2/
By using our online casino site, you acknowledge and agree to comply with this Self-Exclusion Policy. If you have any questions or concerns about this Policy, please contact our customer support team at support@casinotheworld.com